On Premium
Every answer comes with the lessons behind it.
Beside the chat, Premium lines up the Front Office Rocks lessons that cover your question, each marked at the minute where the topic starts. Tap a time and the video opens right there.
A patient is upset at the front desk because they waited 40 minutes. How do I handle it?
Tell the patient that you're sorry they had to wait 40 minutes and ask if they'd like to reschedule for another time or wait a bit longer. If they choose to wait, offer to get them a cup of coffee and sit down with them to discuss what's going on. It's best to handle the situation in a private area, away from other patients, to have a clear and calm conversation. You can also explain that you'll do your best to get them seen as soon as possible, but you need to make sure you have enough time to give them the attention they need. This approach will help you understand their concerns and find a solution that works for everyone.
Helpful videos each starts where the topic does
Why a purpose-built assistant
The answer you need, while the patient is still at the desk.
General chatbots know a little about everything. Vera knows the front office, because it answers from training written for people who do your job.
-
Ask the way you talk
No course menus, no keyword searches. Type the question in plain words, ask a follow-up in the same chat, and come back to past chats any time.
-
Grounded in Front Office Rocks training
Answers come from a library of more than 500 Front Office Rocks video lessons. When the training doesn't cover a question, Vera says so instead of guessing.
-
Jump to the exact moment
On Premium, answers line up the moments in the lessons that cover your question, so you watch the two minutes that matter, not the whole video.
-
Regulations, with the source coming soon
As we add federal and state rules to the library, Vera will quote them word for word, with the source, the effective date and when each was last checked.
-
Your practice's own SOPs
On Premium, build step-by-step SOPs and checklists and share them with your team. Vera answers from your procedures first. Templates to start from are coming soon.
-
Certificates anyone can check
On Premium, watch every lesson of a course and pass its quiz to earn a certificate with a code anyone can verify. Each course's certificate opens as its quiz is published.
-
One account for the whole team
The practice owner invites the team. Everyone gets their own sign-in and their own private chat history, and managers can add or remove people.
How it works
Simple enough to use between phone calls.
Ask
Type a question about the situation in front of you.
Read
Get a short, practical answer grounded in Front Office Rocks training.
Watch
On Premium, see the lessons it came from and open each at the moment that covers it.
Private by design
Your questions stay with us.
Vera runs on infrastructure we control. Your questions and Vera's answers are never sent to third-party AI services, and we don't use them to train AI models.
- AI runs on our own servers, not a third-party AI service
- No ad trackers and no analytics; this site sets no cookies
- Your chat history is visible only to you; delete it any time
- Chats are removed after 90 days without activity
- Lesson videos play through Vimeo's player
Training guidance, not professional advice
Vera helps with front-office work. It does not give clinical, legal, HR or insurance-compliance advice. Please don't type patient names or health information into Vera.
Two simple plans, priced per user.
Basic at $10 per user / month, or Premium at $25 per user / month.
Compare plans