Priced per user, per month. Every person on your team gets their own sign-in. Pick the plan that fits how your practice trains.
Chat with Vera: written answers grounded in Front Office Rocks training, with follow-up questions and private chat history. No lesson videos.
$10 per user / month
Coming soonNot included
Everything
Everything in Basic, plus the Front Office Rocks lesson videos and Library, completion tracking, and your practice's own SOP and checklist builder.
$25 per user / month
Coming soon| Feature | Basic | Premium |
|---|---|---|
| Chat with VeraAsk Vera and get written answers grounded in Front Office Rocks training, with follow-up questions and private chat history. | Included | Included |
| Lesson videos and clipsWatch the Front Office Rocks lesson videos, with clips beside each answer that open at the moment covering the question. | Not included | Included |
| LibraryBrowse every lesson by course and topic. | Not included | Included |
| Completion trackingMark lessons complete and follow progress course by course on the Completed page. Progress is saved in the browser on each device. | Not included | Included |
| SOP and checklist builderWrite your practice's own SOPs and checklists and share them with your team; Vera answers from them first. | Not included | Included |
| Document libraryDocument templates to start from, kept for your team. | Not included | Coming soon |
| CertificatesWatch every lesson in a course and pass its quiz to earn a certificate anyone can check online. | Not included | Included |
| Federal and state regulation answers, with sources | Coming soon | Coming soon |
| Team account with a seat for each person | Included | Included |
| Price | $10 per user / month | $25 per user / month |
Each person who uses UptimeUniversity has their own sign-in, and each sign-in is one seat. The account owner invites the team, and owners and managers can add or remove people.
Plans are billed monthly, per user. Payments are handled by Stripe, our payment processor, so we never see or store your card number.
Yes, at any time. Email us at [CONTACT EMAIL] from the account owner's address and ask us to cancel. Cancellation takes effect at the end of the period you've already paid for, and you keep access until then. The Terms & Conditions set out the details and govern if anything here differs.
Yes, that's our intent: move between Basic and Premium as your needs change. Contact us and we'll help.
We set up your practice's team account and send the account owner a link to sign in and invite the rest of the team.
No. Vera runs on infrastructure we control, your questions are never sent to third-party AI services, and we don't train AI models on them. See Security & Data.
No. Vera gives training guidance for front-office work, not clinical, legal, HR or insurance-compliance advice. Regulation answers quote their sources, but they are not legal advice.
Prices are in US dollars. Document library is coming soon: nothing issues them yet. Completion ticks are saved in the browser on each device you use. A course certificate needs every lesson of the course watched in the app and its quiz passed; each course's certificate opens as its quiz is published. Regulation answers and the template library open as we add those documents to the library.